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TERMS & CONDITIONS

1. BASIC CONDITIONS
Reservations and all kind of sales are dealed by Chile Travel Tours along with their service suppliers (ground operators, transportation, hotels and others).


2. PAYMENT METHODS
A deposit fee or full payment must be received at the moment of the booking. Once the deposit or full payment is received, a printable document describing the itinerary with all the information about each service involved will be sent. balance must be received within a minimum of 45 days before the arrival of the passengers. If the total price of the package is not paid on this date there will be no security regarding the availability of the reservation and it could be cancelled. We will send you the respective e-vouchers (accommodation, transportation, etc.) and the travel documentation two weeks before the arrival.


In order to make the payments you have the following methods:


2.1. Bank account transfer
You must transfer the full payment to the bank account according the following data:

CHILE TRAVEL TOURS LIMITADA

Bank: Banco de Crédito e Inversiones (BCI)

Bank address: Av. El Golf 125 - Las Condes - Santiago de Chile

Account number: 11137886
SWIFT: CREDCLRM

2.2. Credit Card

Chile Travel Tours Limitada accepts credit card payments through on-line payment.


2.3. Paypal

Chile Travel Tours Limitada accepts Paypal payments through on-line payment.

paypal

3. RATES AND TAXES
Rates are expressed in US Dollars and do not include taxes. Non Chilean resident tourists do not have to pay taxes if they pay in US Dollars. Chile residents pay a 19% taxs.


4. ENTRY REQUIREMENTS
It is your responsibility to ensure that you comply with all the visa and health requirements. We cannot be held liable for any illness, delays or costs resulting from your failure to meet these requirements. Please make sure that your passport is valid for at least 6 months from the day you arrive at your destination. If in doubt, please consult the respective consulates.


Please notice there is a reciprocity tax. This is based on an international treaty that applies to Chilean citizens that when they enter certain countries. The same policy applies to foreign travelers from certain countries entering Chile.


Australia: USD 95,00

Albania: USD 30,00

Mexico: USD 23,00


5. INSURANCE
We strongly recommended that as time of your booking, you supply yourself with insurance policy in your country to cover cancellation charges, luggage claim, medical expenses, accident and others.


6. POLICIES AND CHARGES FOR CANCELLATIONS
Unless otherwise stated, the following cancellation policy applies:

 

30 - 15 days before arrival                      10% of total amount
14 - 07 days before arrival                      20% of total amount
Less than 7 days before arrival                No refund

 

In the event that suppliers charge cancellation fees or penalties, Chile Travel Tours reserves the right to charge these in addition to the charges indicated above. Please note that service providers involved in your itinerary may have their own special requirements. Some hotels do require non-refundable deposit upon confirmation. These general conditions are subject to change at any time upon confirmation of a booking, depending on the special payment conditions of our providers or any other special circumstance. Any special payments conditions will be clearly stated in the confirmation invoice. In order to make the refunds, we will make them by bank transfer in which case the cost of the transfer will be deducted.


Chile Travel Tours reserves the right to cancel the booking without prior notice if the deposit or balance is not paid by the deadlines as specified.


7. CLAIMS AND REFUNDS
Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see our Responsibility and Liability. For verifiable claims to be considered, they must be received in writing within 20 days of the termination of the tour and be accompanied by supporting documentation and/or a statement from the tour operating company verifying the claim. Any adjustments will not be made for unused sightseeing trips or meals. We will not accept any liability for any claims that are not received within 20 days of the termination of the tour.


8. RESPONSIBILITY AND LIABILITY
Chile Travel Tours Limitada acts as an agent relating to transportation, hotel accommodations, professional guide services and other facilities provided by third parties, then Chile Travel Tours Limitada shall not be liable as a whole or individual for any death, delay, loss, damage, injury, accident, any kind of terrorist act regarding check in or any kind of further delay caused by terrorist acts or related to them and any irregularity which the client may suffer or his/her property as a result of any event or through the result of any negligent event or through situations of omission, oversight, or negligence of any company or person contracted to fulfill or carry out any service or part of service that Chile Travel Tours Limitada offers. Chile Travel Tours shall not under any circumstances be liable for any expenses incurred by any tour participant, which arise from or as a result of the missing of the flight due to the traveller's failure to comply with airline check-in and boarding procedure, and/or failure to comply with visa and health requirements of the countries he/she intends to visit.


Confirmation or payment of services costs constitutes your acceptance of the above terms and conditions.


Chile Travel Tours